Author Hojefabhai kapadiya - An alumni of the esteemed Al Jamea Tus Saifiyah, Surat, India. Currently, an employee (Khidmatguzar) of Sigatul Mazarat -Al Vazaratus Saifiyah (Dargah Department) which is an office of His Holiness Dr. Syedna Aali Qadar Mufaddal Saifuddin Saheb (TUS).
The aim of this research paper is to study the reasons
of dissatisfaction amongst the visitors in mannat department of Ahmedabad
mazar. In this modern age as every visitor who comes with a religious purpose to
a holy place expects to get both physical and mental relief, expects a lot of
comforts, relaxation, and peace of mind need good accommodation, transportation, food
facility, healthy atmosphere, and proper guidance and communication for their
spiritual tour. Due to having a large amount of expectation the department
fails to reach their expectations and visitors get disappointed and
dissatisfied by the services provided by the particular organization, though it
has not done intentionally.
The researcher intends to provide a solution to
overcome from these issues by using 7c completeness techniques and framework of
effective management has been discussed deeply to reach the optimum level of
satisfaction for visitors in mannat department of Ahmedabad mazar. Up to what
level the visitors expect, what they need, and what they feel while having this
religious journey and from what problems and issues they are passing through.
By studying the reasons behind dissatisfaction, the paper concludes how the organization can change its techniques and system to provide the best service to
their visitors to make them satisfied.
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